Frequently Asked Questions
Your guide to luxury linens and home comfort.
How should I care for my high-quality linens?
To preserve the lifespan of your linens, we recommend machine washing on a gentle cycle with cold water and a mild, liquid detergent. Avoid bleach and fabric softeners, and tumble dry on low heat.
What is the standard shipping timeframe?
Most in-stock items ship within 2-3 business days. Depending on your location, standard ground shipping typically takes between 5 to 7 business days to arrive.
What is your return policy?
We accept returns of unwashed, unused items in their original packaging within 30 days of purchase. Please note that monogrammed or custom orders are final sale.
Do you offer fabric swatches?
Yes, we understand that color and texture are vital for your home. You can order fabric swatches through our website to ensure the perfect match before committing to a full set.
What does 'Thread Count' actually mean for quality?
Thread count refers to the number of threads woven into one square inch of fabric. While important, the quality of the cotton fiber and the finishing process are often better indicators of a sheet's softness and durability.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make a change, please contact our customer service team within one hour of placement, and we will do our best to accommodate your request.